Horrible sales tactics in which the company forces you to upgrade to higher priced VPS services stating mySQL usage is too high (For a 5 active user website) When you attempt to confront them about such sales tactics on public outlets in which they also operate on such as facebook you are simply banned and told to contact their support department via a private message so that these issues are not displayed and that they may resolve them. However the only “resolve” is you immediately upgrade your hosting to VPS. They do not allow you to retrieve any files or make backups once they have started this “forced upgrade sales process”. Support tickets go ignored/dates submitted changed to delay your refund request as much as possible until you finally give up. In my 13 years of website/game development I have yet to find a worse host then hostgator.